When should I expect to receive statements on my deposit accounts?
Checking and Money Market statements are generated monthly, on the last business day of the month. Savings statements are generated quarterly – in March, June, September and December - on the last day of the quarter; however, statements are generated in any month in which there has been electronic activity.
If you have elected to receive your statements electronically, they will generally be available to view and print on the business day following the date on which they are generated. If you receive paper statements, generally you should receive them within the first 7 to 10 days of the month.
Are paid or cancelled checks returned with statements?
If you receive eStatements, copies of checks will be included with your eStatement. If you receive a paper statement, checks are not returned with statements; however, copies of checks may be viewed via the Bank's online banking service for the current and previous month.
How can I reorder checks?
If you need to reorder checks for your Personal Account, simply give us a call or you may mail/drop off the reorder form to us - found with each new check order. Business customers may do the same, or use Deluxe's website www.deluxe.com, or call Deluxe's toll-free phone number – 800-252-3414.
Debit Cards and ATMs
What ATMs can I use free of charge?
Bank of Birmingham customers may use the ATM at the Woodward Office and, for their added convenience, may make withdrawals using any Comerica Bank ATM without incurring fees.
What do I do if I lost my debit card or if it was stolen?
To report a lost or stolen ATM/Debit card before or after normal business hours, please call (800) 528-2273. To order a new or replacement card, please visit a branch or call Bank of Birmingham Monday through Friday, 9 a.m. through 6 p.m.
Who do I call if I forget my password?
For both Personal and Business Online Banking there is a "Forget Your Password" option. By answering a few simple questions the system can easily send you a new temporary password, or please feel free to contact a one of our Branch desk employees for assistance.