Online Banking
Banking built around you.

FAQs


Accounts

When should I expect to receive statements on my deposit accounts?
Checking and Money Market statements are generated monthly, on the last business day of the month. Savings statements are generated quarterly – in March, June, September and December - on the last day of the quarter; however, statements are generated in any month in which there has been electronic activity.
If you have elected to receive your statements electronically, they will generally be available to view and print on the business day following the date on which they are generated. If you receive paper statements, generally you should receive them within the first 7 to 10 days of the month.
Are paid or cancelled checks returned with statements?
If you receive eStatements, copies of checks will be included with your eStatement. If you receive a paper statement, checks are not returned with statements; however, copies of checks may be viewed via the Bank's online banking service for the current and previous month.
What options are available to help me avoid overdrafts on my account?
We offer automatic transfers from related deposit accounts within the Bank to avoid overdrafts and the related fees. Please ask a Bank branch employee for details!
How can I reorder checks?
If you need to reorder checks for your Personal Account, simply give us a call or you may mail/drop off the reorder form to us - found with each new check order. Business customers may do the same, or use Deluxe's website www.deluxe.com, or call Deluxe's toll-free phone number – 800-252-3414.

Debit Cards and ATMs

What ATMs can I use free of charge?
Bank of Birmingham customers may use the ATM at the Woodward Office and, for their added convenience, may make withdrawals using any Comerica Bank ATM without incurring fees.
Can I make deposits at Comerica Bank ATMs with no charge?
Deposits made at Comerica ATMs are subject to fees imposed by Comerica Bank.
What do I do if I forget my ATM or Debit Card password?
Please call Customer Service at 248-723-7200, Monday through Friday, 9 a.m. through 6 p.m. Or feel free to come into our branch.
What do I do if I lost my debit card or if it was stolen?
To report a lost or stolen ATM/Debit card before or after normal business hours, please call (800) 528-2273. To order a new or replacement card, please visit a branch or call Bank of Birmingham Monday through Friday, 9 a.m. through 6 p.m.

Online Banking

How do I sign up for online banking?
Please click HERE for more online banking information
Business depositors may contact a Relationship Manager to help assist them.
When signing into Online Banking, why do I have to answer a security question and enter a password?
By entering a password and then answering a security question it provides what is called "layered security," also known as multi-factor authentication, which enhances the level of protection on your account information.
Who do I call if I forget my password?
For both Personal and Business Online Banking there is a "Forget Your Password" option. By answering a few simple questions the system can easily send you a new temporary password, or please feel free to contact a one of our Branch desk employees for assistance.